Terms & Conditions

1. Returns - We stand behind our products 100% and if for any reason you are not satisfied with your order please contact us at (250) 963-9214 or email us within 60 days of receiving the products. If the products are in original packaging, unused and unwashed we will offer an exchange, store credit or full refund.

2. We can only refund items purchased directly from Little Baby Hugz, either ordered online or by phone.

3. Defective/ Damaged Goods - If you receive defective or damaged goods we will be happy to replace them. Contact Little Baby Hugz and inform us of the defective product(s) within 30 days of receiving your order. You will then be required to ship the product(s) back to the address below. Replacement products will be sent out as soon as we receive the defective goods, along with original receipt and as long as they are unused, unwashed, and in original packaging.

4. Payment - We require payment up front on all orders. We accept Visa, Mastercard, Paypal, E-Transfers and cheques. Please make cheques payable to Little Baby Hugz. There is a $45 fee for all NSF cheques.

5. Shipping - All regular orders will be processed and shipped within 10 business days of us receiving the order. This excludes custom orders. For custom orders a shipment timeline will be determined and communicated to the customer upon receiving the order. Note that statutory holidays may add an extra day to delivery times. Charges are based on per order not per item. All orders are shipped from Canada using Canadian Postal Services – Parcel Expedited.

Please contact us for shipping quotes or to request alternate shipping arrangements.

6. Disclaimer – Little Baby Hugz Huggers are for COMFORT ONLY! We want to be very clear in stating that our Huggers are support cushions and are to be used only for comfort. They are not in any way to be mistaken for safety devices.

For any other inquiries please call us at (250) 963-9214 or email us and we will be happy to help you.

Making Babies Happy One Hug at a Time!